If things go wrong

We endeavour to ensure our services operate smoothly but occasionally we may not be able to meet client expectations and you may feel the need to make a formal complaint. We always handle any complaints both positively and efficiently seeking to arrive at a suitable outcome and where appropriate will review our systems to ensure the complaint is not repeated.

Ryner and Partners is a subscriber to the Financial Ombudsman Service (FOS) who are an independent third party to which customers can refer complaints to if they cannot be resolved amicably with this firm. Complaints should however continue to be referred to us in the first instance.” FOS can be contacted using any of the mediums below:-

In writing: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

By phone: 0300 123 9123 (charged at a national rate) or 0800 023 4567 (free from landlines)

By email: complaint.info@financial-ombudsman.org.uk

Their website providing further information is web site: www.financial-ombudsman.org.uk